Frequently Asked Questions

All orders placed through our website will ship anywhere in Kenya for FREE! The price you see is the price you pay. No sales tax!

Yes, but you must contact us first! You will not be able to (self-checkout) purchase items directly through this web-site with an international shipping address. The only accepted methods of payment for international buyers will be either a bank wire transfer, or PayPal with a verified shipping address. We will determine what the costs of shipping will be once we know the destination and value of desired items.

We typically ship our products through USPS. The majority of our items will be mailed First Class in a 4”x7” padded envelope, and orders over $100 will require signature confirmation. Our pay dirt bags, and larger nuggets or specimens will be shipped in a priority small flat rate box. Highly valuable packages will be sent insured registered mail.

We will typically ship your order the next business day from the time of cleared payment. We usually go to the post office once a day, so if your order comes in before we have gone it will ship the same day. However sometimes we are out of the office for a couple days at a time, in this event all orders placed will ship when we get back into town. We will typically post a message in red on the home page indicating that we are out of the office until a certain date.

Yes, we will provide (email) you a USPS tracking number after your purchase and once we have shipped your order.

We can accept instant payments with all major credit cards, as well as PayPal. We will also gladly accept money orders or cashier’s checks. Just add the item(s) you wish to purchase to your cart, and then click on the “view cart” button located at the top right of the webpage. Here you will be able to complete the checkout by adding your shipping information and selecting your form of payment. Purchases over $2500 will have to be completed by either a bank wire transfer or cashier’s check.

Yes. If you’re not 100% satisfied with you purchase, please contact us immediately. You will then have 3 business days to get your order back in the mail to us, and we will issue a full refund. We try our hardest to take the best quality photographs so that each individual piece is represented properly. Please be sure to view all of the images and read the entire description before making a purchase. Also feel free to ask any questions you may have to help avoid any possibilities of needing to return an item.